Job Description

Medical Office Associate (Front Desk Receptionist)

Responsible for providing day-to-day support operations by performing administrative tasks and ensuring high-quality customer service to patients. Medical office associate manages both the front and back of the office, including billing support, scheduling, coding, patient communication, and filing

Principal Accountabilities:

• Interviews patients for case histories prior to appointments.
• Schedules and coordinates appointments.
• Accurately updates and maintains patients' health records.
• Verifies insurance coverage and assists the billing department with processing claims.
• Communicates test results to patients when directed by physicians or nursing professionals.
• Ensures contacting patients regarding appointments, answering billing questions.
• Assists patients with re-scheduling appointments and other scheduling issues.
• Performs other related duties as assigned.
• Work with highest confidentially and abide HIPA compliance

Qualifications

Required:

• High School Diploma or equivalent.

Preferred:

• Associates degree in Medical Office Management, Business, or related field.
• 3+ year of experience in a medical office environment or relevant area.
• 2+ years' administrative experience