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ChristianaCare is hiring a fulltime Scheduler for the Cardiology Consultants group in Newark, DE.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Answer high volume phone calls promptly with a pleasant tone of voice.
• Properly log in/out of phone system utilizing the not ready codes
• Triage calls for active chest pain directing to Triage Nurses; messaging non-urgent calls
• Schedule patient appointments and testing with providers as well as the various specialized clinics allotting the correct amount of time specific to appointment type and provider
• Review all outstanding orders for future appointments and testing placed in the EMR scheduling as necessary
• Accurately complete registration process to include patient demographic and insurance allocation
• Offer Patient Portal and Appointment Navigator
• Utilize Revenue Cycle, Soarian, Powerchart, and Radnet to complete scheduled appointments
• Monitor messages via EMR pool, Patient Portal, Outlook, and fax machine
• Place request to Physician Coordinator when an appointment is unavailable
• Document in EMR all requests for appointments and send appropriate emails for add-on appointments
• Review provider schedules ensuring slots are filled appropriately
• Ensure patients are properly moved in a timely manner per requests from providers and/or Physician Coordinator
• Request language services/translator per patient preference
• Manage Televox call reminder system
• Complete deceased patient process
• Manage no show appointments per policy generating letters as needed
• Interact with medical records department assuring information is obtained for office visit
• Contact outside medical sources to obtain patient demographic/health information as needed
• Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Performs other related duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school diploma, 1-2 years customer service experience, 1-2 years call center experience
• An equivalent combination of education and experience may be substituted

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

• Knowledge of general office procedures including typing, filing, and telephone etiquette.
• Knowledge of insurances
• Ability to maintain Core Values and good communication skills.
• Ability to develop and maintain effective working relationships with patients and members of the healthcare team.
• Ability to constructively manage stress.
• Ability to prioritize a variety of tasks and be flexible during the daily work routine.
• Ability to coordinate work schedules with co-workers in order to achieve maximum productivity and efficiency.
• Ability to maintain confidentiality of patient information.
• Skill in verbal and written communication.

#LI-EH1

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.