Satellite Site Office Supervisor - Cardiology Practice
ChristianaCare Health System
Location: Middletown, Delaware
Internal Number: JR62987
Christiana Care is hiring a full time Site Supervisor for their Cardiology Consultants practices.
ChristianaCare Cardiology Consultants provides specialized care in virtually all aspects of cardiology. They work as a team to give the best cardiac care possible.
In their practice, they use state-of-the-art equipment and the latest procedures available in cardiac medicine.
To assist the Practice Manager with primary responsibility for the daily operation of the office, ensuring adequate staffing, supplies, and patient flow resulting in excellence service to our patients with virtual and on-site appointments. To provide supervision of the non-exempt office staff.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Coordinate daily services and program delivery of the practice site location
Lead and supervise daily functioning of practice location and staff, including staff performance to expectations and counseling as appropriate
Coordinate office staff schedule, tracking staff time and attendance
Ensure staff is providing immediate service recovery, intervening as necessary
In coordination with practice manager, create conditions to provide for staff engagement, including staff developmental goals and programs
Participates in staff recruitment, selection, and hiring processes, with lead responsibility for staff orientation
Provides staff with ongoing training and development as required
Supervise daily practice and individual clinician scheduling, billing, and productivity ensuring daily prior authorization and referral management
Provides guidance to staff regarding insurance requirements and changes
Lead expertise on office scheduling and billing (front and back office), providing front office functions as needed (coordinate patient flow, register/check-in patients, answer phones, work desktops, schedule appointments, collect fees, etc) while modeling service excellence
Ensure that staff optimize clinician templates and schedules to maximize patient access and care delivery
Ensure that any patient/family billing questions are addressed by staff appropriately intervening as necessary
Serve as information/communication liaison between office staff and practice manager/supervisor, conducting regular staff meetings and utilizing numerous other forms of effective two-way communication
Lead site improvement initiatives as directed by practice manager
Accountability for petty cash process and auditing
Provide site location medical and supply inventory control; supply request to Practice Manager
Monitors practice budget and expenses including CME accounts in collaboration with the Practice Manager
Provide site facility management and liaison to Practice Manager
Coordinate on-site IT support
Conduct patient safety and regulatory readiness audits per guidelines established by the Practice Manager; Safety first learning reporting per guidelines.
Demonstrates compliance with Christiana Care Health Services center and departmental policies and procedures and mandatory education requirements including but not limited to safety, infection control, attendance and dress code
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
2 years of office practice experience required, supervisory experience preferred.
An equivalent combination of education and experience may be substituted.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Skill in delivering and coaching others on service excellence
Skill in organization, prioritization, and getting work done
Skill in verbal and written communication
Ability to supervise and direct staff
Ability to delegate work and responsibilities to staff and effectively evaluate their performance
Ability to plan, organize, and coordinate staffing needs
Ability to communicate with a customer service focus
Ability to manage multiple priorities and a large volume of patients
Ability to evaluate and implement follow-up of patient phone calls
Ability to use office computer systems
Ability to follow Standard Precautions and Personal Protective Procedures
Ability to respond to medical and non-medical emergency situations
Ability to maintain confidential information and materials
Knowledge of community support resources for patient referral
Knowledge of patient phone triage process
Knowledge of diagnostic testing parameters
Knowledge of Christiana Care Health Services Infection Control and Safety Procedures
Knowledge of Christiana Care health Sevrices Human Resources Department management and employee resources
Knowledge of Joint Commission, OSHA and State of Delaware regulations
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
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