MemorialCare System Services team members work with end users, other Implementation Service (IS) teams, vendors, and management to help assess, select, configure, test, install and provide on-going support for Cardiology related software and hardware solutions for the end user community in administrative, financial, ancillary, clinical as well as additional areas with a heavy focus on Cardiology. This includes helping to understand, change, and improve business/clinical workflows based on software solution modifications, to achieve process improvements and to ensure optimal use of applications. They maintain the role of IS liaison to our Memorial Heart and Vascular Institute (MHVI) and potentially other assigned departments, helping to facilitate resolution of onsite requests and problems, as well as to ensure end user/management customer satisfaction.
The Application Specialist should be able to perform all duties of the Sr. Application Analyst. Additionally, the Application Specialist role places a strong emphasis on project leadership as it pertains to upgrades, net-new implementations, and being the subject matter expert (SME) for Cardiology. They participate in all types of projects, providing oversight and guidance needed for IS related projects.
The Application Specialist applies a broad knowledge level of healthcare Information Technology (IT) principles, best practices, and an in-depth understanding of Cardiology workflows to complete moderate to highly complex and multi-faceted assignments. They address escalated requests, and projects requiring critical thinking skills and ingenuity. The Application Specialist helps implement and administer highly visible Cardiology applications and core systems that are both multi-faceted and robust, to meet the needs of MemorialCare end-users while seeking opportunities to optimize internal processes and standards. This position works to complete mission critical tasks, solve enterprise issues, and has oversight of highly complex systems within our Memorial Heart and Vascular Institute (MHVI). They must demonstrate strong interpersonal skills in working regularly with co-workers, other IS teams, end users, department managers, vendors, and senior and executive IT leadership.
Essential Job Outcomes
Leads project management operations, disaster recovery, and business continuity including the oversight and prioritization of active, and in-queue initiatives while managing individual assignments. When necessary, assists with troubleshooting, downtimes, and user related IT problems for assigned areas. Shares responsibility to ensure production Cardiology applications are accessible, fully functional, and optimally configured.
Assists with oversight of day-to-day operations including making assignments, leading escalated requests with team and providing reports to leadership.
Manages Cardiology upgrades and net-new implementation initiatives.
Leads collaboration within and across Enterprise IS teams. Initiates, facilitates, and leads regular meetings with users and decision makers to ensure operational approval for system initiatives.
Strategizes prioritization and overall operations related to assigned areas and embedded Cardiology systems. Makes recommendations, and escalates requests, and projects requiring greater creativity to peers, Lead resources.
Assists with the completion of requests for scoping, and business plans related to clinical and ancillary applications and core systems of our MHVI and other assigned service lines and departments.
Maintains strong working relationships with end users and department leaders to assist with workflow analysis and business needs requiring IT services, LEAN initiatives, and IT process improvement activities.
Ensures that both client and IS teams’ needs are met as projects evolve, monitors project progress, handles issues that arise, and communicates regularly on project developments to relevant participants in efforts to maintain overall visibility.
Works independently with client and IS resources to identify and define project requirements, scope, and objectives.
Educates and trains junior staff related to project management processes through on-the-job instruction and formal training programs. Educates and trains junior staff related to workflow processes, system analysis, and project management. Educates staff regarding required processes related to the support of applications and systems.
Manages personal and junior team member queues, issues, or calls from customers and end-users.
Applies system knowledge to improve operational workflows, streamline processes, and support strategies. Consults and advises on advanced features, functions, and proper uses of ancillary applications and core systems. Applies in-depth knowledge of operations, expertise from training and/or certifications, to assist with assessment, development and support of workflows for MemorialCare systems and equipment.
Assists leadership with identifying gaps in MemorialCare guidelines, policies and procedures, and with optimizing processes.
Works to provide systems analysis and task ownership related to the acquisition and support of assigned applications and systems.
Confers with other Senior resources and leadership on complex matters. Acquires assistance from entry level members as needed and develops latitude for independent actions and decisions.
Participates in any phase of projects, ancillary applications, process improvement efforts, and LEAN initiatives. Participates in projects for system selections, implementations, and post go-live support.
Provides and routinely maintains accurate documentation of current-state functionality and specifications. Develops training materials and in-service documents for staff and end-users.
Develops testing scenarios from a detailed understanding of reliant workflows to utilize for regression testing.
Participates in operational, system, and customer acceptance planning and testing, supporting full end-to-end deployment of ancillary application and system solutions.
Participates in investigations of ancillary application and system logs, collecting harvested information and partnering with other senior members to generate reports.
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